Toronto Baggage Handling Services (TBH) is a division of 1791949 Ontario Ltd which has effectively operated and been part of the community at Toronto Pearson for more than 25 years. Our Firm is a multi-dimensional company that is known for providing excellent service across all of its divisions. We are proud of our brand. It represents our history and commitment to the Toronto Pearson Airport community ensuring top tier service in alignment with the GTAAs standards of performance. We comprehend that the exceptional service we provide is a vital contribution to the Air Carrier and the Toronto Pearson Brand promises and may affect the overall passenger experience.
TBH Services competency and focus is very clear. Throughout our company history, the primary focus has been to serve the Air Carrier Community through service excellence delivered with efficient operational processes and fiscal responsibility. We have extensive logistical site-specific experience here at Toronto Pearson in efficiently and effectively moving people, baggage and equipment through the terminal buildings and the airside restricted area. We are a strategic partner to the GTAA and are committed in achieving operational and service excellence by working in alignment with their strategic goals.
Respectful communication and cooperation between all employees.
Teamwork and employee participation, permitting the representation of all groups and employee perspectives
Work/life balance through flexible work schedules to accommodate employees’ varying needs.
TBH Services diversity initiatives are applicable—but not limited—to our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; social and recreational programs; layoffs; terminations; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:
Our vision is to support the GTAA’s vision; providing innovated and comprehensive training consistent with performance standards that will continue placing Toronto Pearson International Airport as the Best Large Airport in North America. We want to make a difference, connecting the world by prioritizing passengers with a seamless airport experience, resulting in a positive and memorable passenger experience.
Our mission is to achieve service excellence. We will prioritize passengers with our quality standards and operational expertise.
Understanding that customers, employees, partners, suppliers, and prospects are really just large collections of people, it can be difficult to accurately anticipate people’s reasons, decisions and reactions but experiences are, after all, how human beings’ interface with the world. Understanding this human element and the importance of passenger’s baggage and their journey throughout the Airport, we will effectively accomplish our mission driven by acts of integrity, adaptability, and empathy.
